Frequently Asked Questions
Everything you need to know about our premium collections and services.
What is the standard delivery time for orders?
For UK domestic orders, we typically deliver within 2-3 working days. International shipping times vary by location but generally arrive within 5-7 working days via our tracked courier service.
How do I return an item for a refund or exchange?
We offer a 14-day return policy from the date of receipt. Items must be in their original condition with all tags attached. You can initiate a return through our online portal to receive a pre-paid shipping label.
Where are Oliver Spencer garments manufactured?
We take pride in our ethical production. Approximately 80% of our collection is manufactured in the UK and Europe, working closely with local artisans and sustainable factories to ensure the highest quality.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I find the right size for me?
Each product page features a detailed size guide with specific measurements. As our fits can vary between slim and relaxed styles, we recommend checking the 'Size & Fit' section for individual garment dimensions.
Do you offer a repair service for well-worn items?
In line with our commitment to sustainability, we offer a repair service for Oliver Spencer garments to extend their lifespan. Please contact our customer service team with photos of the item to receive a quote.